The Green Door Bookshop

Postage, packaging and returns

Postage
First things first. Please make sure you fill out the shipping areas correctly when you’re buying; mistakes will mean delays.

Once you’ve bought, you’ll get an email receipt confirming your purchase and payment details.

Postage times
United Kingdom only (inc all the Islands)
All packages are sent with Royal Mail and are based upon a combination of weight and size.
• 1st Class (next working day) – between £3.30 and £5.95
• 2nd Class (3rd working day from posting) – between £2.80 and £4.10

We will aim to send your order out within 48 hours of receipt.

Any orders placed after 12pm on a Friday will not be sent out until the following Monday.

Packaging
All books are packaged in either a book box (hardbacks) or a premium rigid cardboard pack (paperbacks). They all come with a bookmark, wrapped in acid free tissue paper and sealed with a kiss.

Returns policy
All non-sale items purchased through our online store can be returned in their original condition within 30 days of receipt for an exchange or refund. They must not have been used and be in a condition that we can sell to someone else. Items that have clearly been used or damaged in any way cannot be accepted for return. If you receive faulty goods or are not satisfied with your purchase, please send the item(s) with a copy of your invoice and a note explaining your return to the address below:

The Green Door Bookshop
9 St Ronans Way
Innerleithen
Peebleshire
EH44 6RG

If in doubt, please email us on info@thegreendoorbookshop.co.uk or call us on 07570-060487.